Terms & Conditions
Updated: 1/10/2016
By contacting and/or hiring Imperial Security & Wiring, Inc you agree to the following Terms & Conditions:
1) Substantial Completion: Photos and/or Customer Training on system can and will be provided as proof of completion of installation and the project. Substantial Completion is the demonstration that all equipment, as listed on the accepted Proposal, has been installed and is operational. Upon the completion of the Finish phase the Client will be given training and all product Owner Manuals with warranty information, if applicable. The final payment will be due in full at this time. No payment may not be withheld due to non-completion of additional work added “after the fact” (this includes, but is not limited to: color changes, product changes, programming changes/additions/subtractions, firmware updates, etc) and outside of the original approved contract or other requested changes to the programming or equipment functionality. Any disputes will be settled independently in good faith between the parties. Final Payment is expected before final commissioning.
2) Non-Payment Terms: Payment is due upon receipt of invoice. Imperial Security & Wiring, inc. (herein ISW) shall be entitled to a service charge of 3% per month on the unpaid balance. In the event the unpaid account is turned over for collection, Client shall be responsible for all Imperial Security & Wiring, inc.’s costs, services charges, and expenses (including reasonable attorneys’ fees) associated with the collection, in addition to the unpaid balance. If after 60 days client has not paid outstanding balance, Imperial Security & Wiring, inc. may exercise their Lien rights to secure their interests. Non-Payment within 30 will result in installed system being disabled. Client agrees and understands that system will not function, in part or in full, as intended past midnight of the 31st day. Client’s payment in full will result in system function being returned. Client also acknowledges that this may result in an on-site visit to restore function and may result in a service call at the current labor rate including any up charges for after hours and weekends.
3) Suspension of Work for Non-Payment: If payment has not been received, Client acknowledges that Imperial Security & Wiring, inc. has the right to suspend work within one day of the written notice of its intent to do so. Imperial Security & Wiring, inc. will not be liable for any loss or damages suffered resulting from said suspension nor is this act considered to be in breach of the contract.
4) Insurance, Licenses & Bonds
Imperial Security & Wiring, inc. shall purchase and maintain such insurance necessary to protect Client from claims under workers compensation and from any damage to the Client’s property resulting from the conduct of this contract. Imperial Security & Wiring, inc. is licensed to perform the work stated in the state of North Carolina.
(NC Alarm Lic: 127999-CSA | NC Electrical Lic: SP.FA/LV32522)
A) INSURANCE: The Subscriber shall maintain a policy of public liability, property damage, burglary and theft insurance under which Imperial Security & Wiring, inc. and the Subscriber are named as insured, and under which the insurer agrees to indemnify and hold ISW harmless from and against all costs, expenses including attorneys' fees and liability arising out of or based upon any and all claims, injuries and damages arising under this agreement, including, but not limited to, those claims, injuries and damages contributed to by ISW's negligent performance to any degree or its failure to perform any obligation. The minimum limits of liability of such insurance shall be one million dollars for any injury or death, and property damage, burglary and theft coverage in an amount necessary to indemnify Subscriber for property on its premises. Imperial Security & Wiring, inc. shall not be responsible for any portion of any loss or damage which is recovered or recoverable by the Subscriber from insurance covering such loss or damage or for such loss or damage against which the Subscriber is indemnified or insured.
5) System Design
Subscriber acknowledges that any affirmation of fact or promise made by ISW shall not be deemed to create an express warranty unless included in this contract in writing; that Subscriber is not relying on Imperial Security & Wiring, inc.'s skill or judgment in selecting or furnishing a system suitable for any particular purpose and that there are no warranties which extend beyond those on the face of this agreement, and that Imperial Security & Wiring, inc. has offered additional and more sophisticated equipment for an additional charge which Subscriber has declined.
6) Confidentiality
Solicitation of Employees: Client agrees not to contract directly with Imperial Security & Wiring, inc.’s employees to provide work outside of this proposal either for work on this project and/or other projects. Any and all information in this design is considered confidential. Customer agrees not to share this information or proposal/invoice with any 3rd party.
7) Warranties
Imperial Security & Wiring, inc. warranties the parts and labor involved in your installation as outlined in the Proposal for a period of one year. Equipment Warranties will be provided in the Owner’s Manual or Equivalent. Imperial Security & Wiring, inc. will assist the Client with warranty issues for equipment purchased from Imperial Security & Wiring, inc. Labor provided to install Owner Furnished Equipment is exempt from all warranties.
8) Delay in Installation
Customer acknowledges that material shortages exist and some equipment may not be available at required times and thus substitutions of Lesser, Equal or Greater Value and Function may be used to complete the project. Materials must be purchased well in advance of installation. Thus time is of the essence for Proposal Approval. Customer accepts any additional costs incurred by such changes. Customer agrees to discuss this with both Contractor (Builder) and Imperial. Customer further acknowledges that these delays in materials may impact such events, but are not limited to, rough-in inspections, Certificate of Occupancy (CO), and move-in dates, and holds Imperial Security & Wiring, inc. harmless for these delays. Some lead times may exceed time frame to build home and client agrees to any and all of these delays.
9) ALTERATION OF PREMISES FOR INSTALLATION:
1) ISW is authorized to make preparations such as drilling holes, driving nails, making attachments or doing any other thing necessary in ISW's sole discretion for the installation and service of the system, and ISW shall not be responsible for any condition created thereby as a result of such installation, service, or removal of the security system, and Subscriber represents that the owner of the premises, if other than customer, authorizes the installation of the system under the terms of this agreement.
10) Alarm Systems
1) Contracts for monitoring are a separate document and pricing does not reflect any applicable Taxes
2) Standard Monitoring Rates are as follows (As Of 1/1/2021):
A) 36 Month Agreement $27.50 p/mo
B) 24 Month Agreement $34.99 p/mo
C) 12 Month Agreement $39.99 p/mo
D) 1 Month Agreement $49.99 p/mo
3) AV Equipment and Servicing Contract Rates (As of 1/1/2021)
A) Add-On Agreement $60.00 p/mo
1)Includes 2 Scheduled Seasonal Services (Fall and Spring Service)
a) Firmware updates
b) TV dismounting services for outdoor spaces
11) Final Payment
A) Project must be paid in full before any programming is commissioned.
B) System will operate for no more than 30 days before being disabled without final payment.
12) Service & Support
Labor Rate is $199.99 (plus any applicable Tax) per hour per Technician as of 1/1/2021. Contractor offers support & troubleshooting on-site and over the phone. Non-warranty phone support is billed in 30 minute increments. Non-warranty onsite support is billed in 1 hour increments. Contractor business hours are Monday-Friday 9am-5pm. After-Hours and Weekend On-Site Service or After-Hours and Weekend Phone Calls are billed at 1.5 the current labor rate. Software/Firmware Updates, iPhones, iPads, Android and other 3rd party control devices provided by the contractor or client are not covered by contractor’s warranty or maintenance programs. Support for these devices is available and will be billed at Contractors standard labor rate.
13) Service Providers (ISP, etc)
Contractor does not warranty any phone, internet, satellite, streaming or cable equipment. Service calls related to power failures, surge, or service provider outages are not covered by warranty or maintenance packages. Internet, TV, and phone service must be active at the home prior to finish installation scheduling. Return trips due to insufficient services or untimely service connections will be billed at Contractors standard labor rate.
14) Contractor Pricing (Management Fee)
Contractor Direct Pricing reflects a 20% project discount to the contractor. This accounts for the management (scheduling, changes, points of contact, and coordination of trades with Imperial) of the project through the Contractor (Builder). If client is working with Imperial Security & Wiring, inc. direct and not through a contractor, a 20% management fee will be added to overall scope for project management and client agrees to be the contact for Imperial to be informed on schedules, changes, points of contact, and coordination of trades with Imperial in lieu of a contractor. Imperial maintains relationships with certain contractors to provide discounted management pricing of 10% instead of the standard 20%. Management fee is added to the overall total of the project. If the proposal qualifies for a discounted management fee and the contractor will be noted in project terms.
15) Design Fee
Clients requesting Imperial Security & Wiring, inc. design a technical system or proposal for a system will be subject to and agree to a design fee of at least $1500 (plus any applicable taxes) or up to 10% of the initial project scope, whichever is greater. Design price is based on the currently hourly rate. If client hires Imperial Security & Wiring, inc for the designed project this design fee will be waived as part of an overall design required for said system.
16) Terms and Conditions
Terms and Conditions are subject to change. It is the sole responsibility of the client to check these Terms and Conditions from time to time. Updates to these Terms and Conditions will be made here and to any proposal. Imperial will make no other notices than to this web page or any proposal.